Returns Policy

Product Issues & Returns Policy

If you receive products from TheConeSleeve.com that do not meet your specifications or are defective, please notify us within 3 working days of receiving your order by emailing support@theconesleeve.com.

1. Company's Fault:

Please note that chargeback is not an option. However, if the issue is determined to be the company's fault, we will offer a free reprint of your order. The determination of defects will be made by TheConeSleeve's management team.

2. Client's Fault:

If the issue is on the customer's side and a reprint is needed, the entire order must be returned within 10 working days at the customer's expense, along with proper documentation of the defects and digital photographs. Note: You will be charged for the reprint as per company policy. If a refund is still desired, the customer must return the printed items, and a refund will be issued after deducting the setup and shipping costs.

3. Have Questions?

Call us at +1 (347) 352-6440 for questions related to refunds and returns.