Product Issues & Returns Policy
At The Cone Sleeve, we take pride in delivering custom-printed products tailored specifically to your specifications. Due to the personalized nature of our services, customers must notify us within 3 business days of receiving their order if there are any issues related to defects or incorrect production.
Important: We only accept returns or provide refunds in cases where the product is defective.
Defects Attributed to The Cone Sleeve:
- Should the issue be verified as an error on The Cone Sleeve’s part, we will take full responsibility and reprint the entire order.
- Final determination regarding the nature of the defect and responsibility rests solely with The Cone Sleeve.
- Customers must return the complete order within 6–7 business days and are responsible for return shipping costs.
- To initiate a reprint, customers are required to submit proof of defects—this may include clear digital photographs.
Customer-Originated Issues:
- If the product issue is found to stem from client-side error, and a refund is requested, the full order must be returned to The Cone Sleeve.
- The refund amount will be reduced to cover incurred costs, including shipping, printing, setup, and billing charges.
Order Cancellations:
- Once the digital proof is approved, your job is immediately queued for production in our press department.
- After proof approval, customers have a window of 6–8 hours to cancel the order.
- Cancellations made after this stage will incur a 5% cancellation fee.
- Cancellation requests must be submitted between 12 to 24 hours after order placement.
- If the job has already entered the press stage, it is no longer eligible for a refund. However, complimentary warehouse storage is available upon request, and your products can be shipped at a later time.
Need Help? For any inquiries about refunds, returns, order changes, or shipping, feel free to reach out via:
