Effective Date: Aug, 2025
At The Cone Sleeve, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to make things right. Please review our return and refund policy below.
We currently accept returns from:
We accept returns for both defective and non-defective products. If your order arrives damaged, defective, or you are simply unsatisfied, you may request a return under the following conditions.
Yes, we accept exchanges for eligible items. Please contact our support team to start an exchange request.
We accept returns and exchanges only for products that are:
Used or opened items are not eligible for return or exchange.
You may return an item within 100 days of receiving it. After 100 days, we cannot accept any return or exchange request.
We currently accept returns by mail only. In-store or drop-off returns are not available.
A return label will be included in your package. If you did not receive one, please contact our support team.
We do not charge a restocking fee. If your return is approved, your full product amount will be refunded.
Once we receive your returned item and it passes inspection, your refund will be processed within 10 business days. Refunds will be issued to your original method of payment.
If you have questions or need help with your return, please contact us:
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